snipit tool won't put screenshots in emails in windows 10 and latest firefox update. Works in IE.
Using Outlook 365 for emails in windows 10 after update to recent firefox version (54.0.1)
when using snipit to take a screenshot and then paste in an email, the receiver of the email doesn't see the screenshot.
All Replies (6)
If you compose a message to yourself -- i.e., within the same account -- does the image arrive or is it blank there, too?
Did it work on O365 in earlier versions of Firefox?
Sites need to use custom scripting to intercept pasted images and save them as embedded attachments. Firefox recently has provided more ways that sites can do that (more Chrome-like), but it still may not be as easy for sites to grab the image data in Firefox compared with other browsers, and they may not have updated their methods to implement (or account for) the newer options in Firefox.
Yes it worked on earlier versions of firefox.
I can paste the image and see it when I am sending it, however, when the email is received it is blank.
I also did a refresh and thought it was working again, but it wasn't.
Are all screenshots affected? For example:
- classic capture of the current window
- keyboard shortcut: Alt+PrintScreen
- paste into the message
- capture from an image editor
- open image in Paint or other image editor
- select the image (usually Ctrl+a)
- copy the image (usually Ctrl+c)
- paste into the message
I suspect SnipIt uses the same method of placing image data on the clipboard, but if those work, it could be a particular incompatibility.
Hello, I have tried paint and snagit and neither work.
You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.
- browser.tabs.remote.autostart = false
- browser.tabs.remote.autostart.2 = false
You can open the about:config page: via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.