This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I can not synchronize suddenly. How can I synchronize normally?

  • 2
  • 3
  • 1 view
  • Nzaghachi ikpeazụ nke hdsoih

hdsoih
hdsoih
more options

Hi,

I suddenly ceased to sync two weeks ago. I am very embarrassed. I also tried deleting accounts, uninstalling Firefox etc, but it did not go well. Data seems to remain in the server, only the first synchronization is successful, and old bookmarks are palpitated. After that the error log is spit. Someone please help me. Thank you!


1500635208191 Sync.LogManager DEBUG Flushing file log 1500635208201 Sync.LogManager DEBUG Log cleanup threshold time: 1499771208201 1500635208250 Sync.LogManager DEBUG Done deleting files. 1500635636037 Sync.Service DEBUG User-Agent: Firefox/55.0 (Intel Mac OS X 10.11) FxSync/1.57.0.20170717064120.desktop 1500635636037 Sync.Service INFO Starting sync at 2017-07-21 20:13:56 in browser session -4HwN6ML3zfR 1500635636037 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1500635636038 Sync.Telemetry TRACE observed weave:service:sync:start 1500635636040 Sync.Status INFO Resetting Status. 1500635636040 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1500635636040 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1500635636577 Sync.AsyncResource DEBUG mesg: GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/collections 1500635636577 Sync.AsyncResource DEBUG GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/collections 1500635636579 Sync.Service DEBUG Fetching server configuration: https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/configuration 1500635636580 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1500635636767 Sync.AsyncResource DEBUG mesg: GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/configuration 1500635636767 Sync.AsyncResource DEBUG GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/configuration 1500635636767 Sync.Service DEBUG Fetching global metadata record 1500635636767 Sync.Service DEBUG Weave Version: 1.57.0 Local Storage: 5 Remote Storage: 5 1500635636767 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1500635636767 Sync.Service INFO Testing info/collections: {"bookmarks":1500615533.78,"clients":1500618473.06,"meta":1500615574.12,"crypto":1500605787.85,"greasemonkey":1500615572.74} 1500635636767 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1500605787.85 1500635636768 Sync.Synchronizer DEBUG Refreshing client list. 1500635636768 Sync.Telemetry TRACE observed weave:engine:sync:start clients 1500635636769 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1500635636770 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1500635636983 Sync.Collection DEBUG mesg: GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/storage/clients?full=1&limit=1000 1500635636983 Sync.Collection DEBUG GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/storage/clients?full=1&limit=1000 1500635636993 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 2 reconciled. 1500635636993 Sync.Telemetry TRACE observed weave:engine:sync:applied clients 1500635636998 Sync.Telemetry TRACE observed weave:engine:sync:finish clients 1500635636998 Sync.Synchronizer INFO Updating enabled engines: 2 clients. 1500635636999 Sync.Synchronizer INFO Syncing all enabled engines. 1500635637000 Sync.Telemetry TRACE observed weave:engine:sync:start greasemonkey 1500635637000 Sync.Telemetry INFO Notification for engine greasemonkey, but we aren't recording telemetry for it 1500635637000 Sync.Engine.Greasemonkey INFO 0 outgoing items pre-reconciliation 1500635637001 Sync.Engine.Greasemonkey INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1500635637002 Sync.Telemetry TRACE observed weave:engine:sync:applied greasemonkey 1500635637002 Sync.Telemetry INFO Notification for engine greasemonkey, but we aren't recording telemetry for it 1500635637002 Sync.Telemetry TRACE observed weave:engine:sync:finish greasemonkey 1500635637002 Sync.Telemetry INFO Notification for engine greasemonkey, but we aren't recording telemetry for it 1500635637003 Sync.Telemetry TRACE observed weave:engine:sync:start bookmarks 1500635637015 Sync.Engine.Bookmarks INFO 543 outgoing items pre-reconciliation 1500635637016 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1500635637017 Sync.Telemetry TRACE observed weave:engine:sync:applied bookmarks 1500635637586 Sync.Engine.Bookmarks WARN Error creating record: Error: Invalid value for property 'guid': 4196B6665CCC44BA9864C87D737B7609 (resource://gre/modules/PlacesUtils.jsm:573:17) JS Stack trace: validateItemProperties@PlacesUtils.jsm:573:17 < validateBookmarkObject@Bookmarks.jsm:1833:10 < fetch@Bookmarks.jsm:825:21 < fetch@PlacesSyncUtils.jsm:695:30 < createRecord@bookmarks.js:807:40 < _createRecord@engines.js:954:18 < _createRecord@bookmarks.js:543:18 < _uploadOutgoing@engines.js:1646:17 < _sync@engines.js:1800:7 < WrappedNotify@util.js:160:21 < sync@engines.js:723:5 < _syncEngine@enginesync.js:219:7 < sync@enginesync.js:166:15 < onNotify@service.js:1081:7 < WrappedNotify@util.js:160:21 < WrappedLock@util.js:116:16 < _lockedSync@service.js:1071:12 < sync/<@service.js:1063:7 < WrappedCatch@util.js:91:16 < sync@service.js:1052:5 1500635637587 Sync.Telemetry TRACE observed weave:engine:sync:uploaded bookmarks 1500635637602 BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"skipped":543,"updated":0,"tombstones":0} 1500635637603 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1500635637603 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1500635637603 Sync.ErrorHandler DEBUG bookmarks failed: Error: Invalid value for property 'guid': 4196B6665CCC44BA9864C87D737B7609 (resource://gre/modules/PlacesUtils.jsm:573:17) JS Stack trace: validateItemProperties@PlacesUtils.jsm:573:17 < validateBookmarkObject@Bookmarks.jsm:1833:10 < fetch@Bookmarks.jsm:825:21 < fetch@PlacesSyncUtils.jsm:695:30 < createRecord@bookmarks.js:807:40 < _createRecord@engines.js:954:18 < _createRecord@bookmarks.js:543:18 < _uploadOutgoing@engines.js:1646:17 < _sync@engines.js:1800:7 < WrappedNotify@util.js:160:21 < sync@engines.js:723:5 < _syncEngine@enginesync.js:219:7 < sync@enginesync.js:166:15 < onNotify@service.js:1081:7 < WrappedNotify@util.js:160:21 < WrappedLock@util.js:116:16 < _lockedSync@service.js:1071:12 < sync/<@service.js:1063:7 < WrappedCatch@util.js:91:16 < sync@service.js:1052:5 1500635637603 Sync.Telemetry TRACE observed weave:engine:sync:error bookmarks 1500635637604 Sync.Doctor INFO Skipping check of greasemonkey - disabled via preferences 1500635637604 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1500635637604 Sync.Doctor INFO Skipping validation: no engines qualify 1500635637604 Sync.Synchronizer INFO Sync completed at 2017-07-21 20:13:57 after 1.56 secs. 1500635637605 Sync.Declined DEBUG Handling remote declined: ["passwords","prefs","tabs","addons","forms","history"] 1500635637606 Sync.Declined DEBUG Handling local declined: ["passwords","prefs","tabs","addons","forms","history"] 1500635637606 Sync.Declined DEBUG Declined changed? false 1500635637606 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1500635637607 Sync.SyncScheduler DEBUG Next sync in 600000 ms. 1500635637607 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1500635637607 Sync.Telemetry TRACE observed weave:service:sync:finish 1500635637614 Sync.ErrorHandler DEBUG Addons installed: 10 1500635637614 Sync.ErrorHandler DEBUG - feedly, version 16.0.528.1-signed.1-signed, id feedly@devhd 1500635637614 Sync.ErrorHandler DEBUG - Progre, version 1.0.2.1-signed.1-signed, id progre@nuko.org 1500635637614 Sync.ErrorHandler DEBUG - Stylish, version 2.0.7, id {46551EC9-40F0-4e47-8E18-8E5CF550CFB8} 1500635637614 Sync.ErrorHandler DEBUG - Google Analytics オプトアウト アドオン (by Google), version 1.0.7, id {6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65} 1500635637615 Sync.ErrorHandler DEBUG - Video DownloadHelper, version 6.3.1, id {b9db16a4-6edc-47ec-a1f4-b86292ed211d} 1500635637615 Sync.ErrorHandler DEBUG - Greasemonkey, version 3.11, id {e4a8a97b-f2ed-450b-b12d-ee082ba24781} 1500635637615 Sync.ErrorHandler DEBUG - FireGestures, version 1.11.1, id firegestures@xuldev.org 1500635637615 Sync.ErrorHandler DEBUG - Classic Theme Restorer, version 1.6.8.1, id ClassicThemeRestorer@ArisT2Noia4dev 1500635637615 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.13.8, id uBlock0@raymondhill.net 1500635637615 Sync.ErrorHandler DEBUG - 1Password, version 4.6.7, id onepassword4@agilebits.com

Hi, I suddenly ceased to sync two weeks ago. I am very embarrassed. I also tried deleting accounts, uninstalling Firefox etc, but it did not go well. Data seems to remain in the server, only the first synchronization is successful, and old bookmarks are palpitated. After that the error log is spit. Someone please help me. Thank you! ----------------------------------------- 1500635208191 Sync.LogManager DEBUG Flushing file log 1500635208201 Sync.LogManager DEBUG Log cleanup threshold time: 1499771208201 1500635208250 Sync.LogManager DEBUG Done deleting files. 1500635636037 Sync.Service DEBUG User-Agent: Firefox/55.0 (Intel Mac OS X 10.11) FxSync/1.57.0.20170717064120.desktop 1500635636037 Sync.Service INFO Starting sync at 2017-07-21 20:13:56 in browser session -4HwN6ML3zfR 1500635636037 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1500635636038 Sync.Telemetry TRACE observed weave:service:sync:start 1500635636040 Sync.Status INFO Resetting Status. 1500635636040 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1500635636040 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1500635636577 Sync.AsyncResource DEBUG mesg: GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/collections 1500635636577 Sync.AsyncResource DEBUG GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/collections 1500635636579 Sync.Service DEBUG Fetching server configuration: https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/configuration 1500635636580 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1500635636767 Sync.AsyncResource DEBUG mesg: GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/configuration 1500635636767 Sync.AsyncResource DEBUG GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/info/configuration 1500635636767 Sync.Service DEBUG Fetching global metadata record 1500635636767 Sync.Service DEBUG Weave Version: 1.57.0 Local Storage: 5 Remote Storage: 5 1500635636767 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1500635636767 Sync.Service INFO Testing info/collections: {"bookmarks":1500615533.78,"clients":1500618473.06,"meta":1500615574.12,"crypto":1500605787.85,"greasemonkey":1500615572.74} 1500635636767 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1500605787.85 1500635636768 Sync.Synchronizer DEBUG Refreshing client list. 1500635636768 Sync.Telemetry TRACE observed weave:engine:sync:start clients 1500635636769 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1500635636770 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1500635636983 Sync.Collection DEBUG mesg: GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/storage/clients?full=1&limit=1000 1500635636983 Sync.Collection DEBUG GET success 200 https://sync-535-us-west-2.sync.services.mozilla.com/1.5/81352525/storage/clients?full=1&limit=1000 1500635636993 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 2 reconciled. 1500635636993 Sync.Telemetry TRACE observed weave:engine:sync:applied clients 1500635636998 Sync.Telemetry TRACE observed weave:engine:sync:finish clients 1500635636998 Sync.Synchronizer INFO Updating enabled engines: 2 clients. 1500635636999 Sync.Synchronizer INFO Syncing all enabled engines. 1500635637000 Sync.Telemetry TRACE observed weave:engine:sync:start greasemonkey 1500635637000 Sync.Telemetry INFO Notification for engine greasemonkey, but we aren't recording telemetry for it 1500635637000 Sync.Engine.Greasemonkey INFO 0 outgoing items pre-reconciliation 1500635637001 Sync.Engine.Greasemonkey INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1500635637002 Sync.Telemetry TRACE observed weave:engine:sync:applied greasemonkey 1500635637002 Sync.Telemetry INFO Notification for engine greasemonkey, but we aren't recording telemetry for it 1500635637002 Sync.Telemetry TRACE observed weave:engine:sync:finish greasemonkey 1500635637002 Sync.Telemetry INFO Notification for engine greasemonkey, but we aren't recording telemetry for it 1500635637003 Sync.Telemetry TRACE observed weave:engine:sync:start bookmarks 1500635637015 Sync.Engine.Bookmarks INFO 543 outgoing items pre-reconciliation 1500635637016 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1500635637017 Sync.Telemetry TRACE observed weave:engine:sync:applied bookmarks 1500635637586 Sync.Engine.Bookmarks WARN Error creating record: Error: Invalid value for property 'guid': 4196B6665CCC44BA9864C87D737B7609 (resource://gre/modules/PlacesUtils.jsm:573:17) JS Stack trace: validateItemProperties@PlacesUtils.jsm:573:17 < validateBookmarkObject@Bookmarks.jsm:1833:10 < fetch@Bookmarks.jsm:825:21 < fetch@PlacesSyncUtils.jsm:695:30 < createRecord@bookmarks.js:807:40 < _createRecord@engines.js:954:18 < _createRecord@bookmarks.js:543:18 < _uploadOutgoing@engines.js:1646:17 < _sync@engines.js:1800:7 < WrappedNotify@util.js:160:21 < sync@engines.js:723:5 < _syncEngine@enginesync.js:219:7 < sync@enginesync.js:166:15 < onNotify@service.js:1081:7 < WrappedNotify@util.js:160:21 < WrappedLock@util.js:116:16 < _lockedSync@service.js:1071:12 < sync/<@service.js:1063:7 < WrappedCatch@util.js:91:16 < sync@service.js:1052:5 1500635637587 Sync.Telemetry TRACE observed weave:engine:sync:uploaded bookmarks 1500635637602 BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"skipped":543,"updated":0,"tombstones":0} 1500635637603 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1500635637603 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1500635637603 Sync.ErrorHandler DEBUG bookmarks failed: Error: Invalid value for property 'guid': 4196B6665CCC44BA9864C87D737B7609 (resource://gre/modules/PlacesUtils.jsm:573:17) JS Stack trace: validateItemProperties@PlacesUtils.jsm:573:17 < validateBookmarkObject@Bookmarks.jsm:1833:10 < fetch@Bookmarks.jsm:825:21 < fetch@PlacesSyncUtils.jsm:695:30 < createRecord@bookmarks.js:807:40 < _createRecord@engines.js:954:18 < _createRecord@bookmarks.js:543:18 < _uploadOutgoing@engines.js:1646:17 < _sync@engines.js:1800:7 < WrappedNotify@util.js:160:21 < sync@engines.js:723:5 < _syncEngine@enginesync.js:219:7 < sync@enginesync.js:166:15 < onNotify@service.js:1081:7 < WrappedNotify@util.js:160:21 < WrappedLock@util.js:116:16 < _lockedSync@service.js:1071:12 < sync/<@service.js:1063:7 < WrappedCatch@util.js:91:16 < sync@service.js:1052:5 1500635637603 Sync.Telemetry TRACE observed weave:engine:sync:error bookmarks 1500635637604 Sync.Doctor INFO Skipping check of greasemonkey - disabled via preferences 1500635637604 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1500635637604 Sync.Doctor INFO Skipping validation: no engines qualify 1500635637604 Sync.Synchronizer INFO Sync completed at 2017-07-21 20:13:57 after 1.56 secs. 1500635637605 Sync.Declined DEBUG Handling remote declined: ["passwords","prefs","tabs","addons","forms","history"] 1500635637606 Sync.Declined DEBUG Handling local declined: ["passwords","prefs","tabs","addons","forms","history"] 1500635637606 Sync.Declined DEBUG Declined changed? false 1500635637606 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1500635637607 Sync.SyncScheduler DEBUG Next sync in 600000 ms. 1500635637607 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1500635637607 Sync.Telemetry TRACE observed weave:service:sync:finish 1500635637614 Sync.ErrorHandler DEBUG Addons installed: 10 1500635637614 Sync.ErrorHandler DEBUG - feedly, version 16.0.528.1-signed.1-signed, id feedly@devhd 1500635637614 Sync.ErrorHandler DEBUG - Progre, version 1.0.2.1-signed.1-signed, id progre@nuko.org 1500635637614 Sync.ErrorHandler DEBUG - Stylish, version 2.0.7, id {46551EC9-40F0-4e47-8E18-8E5CF550CFB8} 1500635637614 Sync.ErrorHandler DEBUG - Google Analytics オプトアウト アドオン (by Google), version 1.0.7, id {6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65} 1500635637615 Sync.ErrorHandler DEBUG - Video DownloadHelper, version 6.3.1, id {b9db16a4-6edc-47ec-a1f4-b86292ed211d} 1500635637615 Sync.ErrorHandler DEBUG - Greasemonkey, version 3.11, id {e4a8a97b-f2ed-450b-b12d-ee082ba24781} 1500635637615 Sync.ErrorHandler DEBUG - FireGestures, version 1.11.1, id firegestures@xuldev.org 1500635637615 Sync.ErrorHandler DEBUG - Classic Theme Restorer, version 1.6.8.1, id ClassicThemeRestorer@ArisT2Noia4dev 1500635637615 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.13.8, id uBlock0@raymondhill.net 1500635637615 Sync.ErrorHandler DEBUG - 1Password, version 4.6.7, id onepassword4@agilebits.com

Asịsa ahọpụtara

If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Gụọ azịza a na nghọta 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Asịsa Ahọpụtara

If you use Sync then best is to disconnect Sync while performing maintenance/repair efforts to files in the Firefox profile folder.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

hdsoih
hdsoih Jụọ onye nwe ya ajụjụ
more options

Thank you! fixed!