This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

master password

more options

I updated to latest version of firefox today and it created a password (I did not) now no access to them and keeps asking for a password which I have no idea what it could be.

I updated to latest version of firefox today and it created a password (I did not) now no access to them and keeps asking for a password which I have no idea what it could be.

All Replies (8)

more options

I should have said security master password. Why should firefox create one and not tell me or ask permission. Peter

more options

Hello, sorry for the inconvenience. In regards to your issue, you may refer this topic for help on resetting your password. https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it

After this you can delete/remove the master password by unchecking it via: "about:preferences#security"

Just simply uncheck Use a Master Password. And insert the password to confirm.

more options

You can also try to rename/remove the secmode.db file in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

cor-el said

You can also try to rename/remove the secmode.db file in the Firefox profile folder with Firefox closed.

That did not work as firefox created a new file when opening.

more options

Zachary_ said

Hello, sorry for the inconvenience. In regards to your issue, you may refer this topic for help on resetting your password. https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it After this you can delete/remove the master password by unchecking it via: "about:preferences#security" Just simply uncheck Use a Master Password. And insert the password to confirm.

That means I loose all of my passwords have to start again and update passwords on every web site. More importantly why did firefox create a master password and will it happen again and again and again.....

more options

Do you also get this master password prompt when you access the passwords in the Password Manager?

  • Options/Preferences -> Security: Logins: "Saved Logins" -> "Show Passwords"
more options

cor-el said

Do you also get this master password prompt when you access the passwords in the Password Manager?
  • Options/Preferences -> Security: Logins: "Saved Logins" -> "Show Passwords"

Yes it asks for my password click cancel it shows a page of saved logins which is blank. Perhaps what ever created (Firefox) the new password means that all of the old passwords have gone, Thanks for responding and helping a grumpy old man. Peter

more options

Does the saved profile using mozbackup have the password?