This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Add ons not working.

bryteline
bryteline
more options

Phone: Samsung Galaxy S5 Android OS: 6.0.1 Firefox version: 56

I have tried to install add-ons from the Firefox add-ons site several times. While the add-ons report as installed, they do not function. I cannot open their settings submenus by clicking on the add-on names in the Firefox pull-down menu. Clicking just closes the menu.

I need help with this. I asked several days ago and nobody has replied. I've checked to make sure that Firefox had permission to modify my storage, and it does. Help!

Phone: Samsung Galaxy S5 Android OS: 6.0.1 Firefox version: 56 I have tried to install add-ons from the Firefox add-ons site several times. While the add-ons report as installed, they do not function. I cannot open their settings submenus by clicking on the add-on names in the Firefox pull-down menu. Clicking just closes the menu. I need help with this. I asked several days ago and nobody has replied. I've checked to make sure that Firefox had permission to modify my storage, and it does. Help!

All Replies (5)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I am sorry we have not come back to you.

Which add-on are you trying?

bryteline
bryteline Jụọ onye nwe ya ajụjụ
more options

Ghostery and uBlock Origin.

Kevin
Kevin
  • Moderator
more options

Ghostery does not support Firefox for Android. The version information section of the desktop addons.mozilla.org site shows this. uBlock origin should work.

bryteline
bryteline Jụọ onye nwe ya ajụjụ
more options

Hi kbrosnan,

Thank you for the information and I will be sure to check version information in the future.

As it stands, uBlock still won't run either. I know this may not be enough information for a solution, but if you can give me any advice for getting a diagnostic log or something similar I'd be happy to provide it.

bryteline
bryteline Jụọ onye nwe ya ajụjụ
more options

Curioser amd curioser... uBlock successfully installed and I can open its menu by clicking the menu link. I'll update again if the issue recurs; in the meantime I also simply bookmarked the extension menu link.