Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't work with Google

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 11 views
  • Nzaghachi ikpeazụ nke Shadow110

more options

I downloaded the update for firefox and i now cannot use it with Google.

I have a mac, this is the error message:


Our systems have detected unusual traffic from your computer network. Please try your request again later. Why did this happen?


IP address: 77.97.13.4 Time: 2017-11-15T17:51:52Z URL: https://www.google.com/search?q=h&ie=utf-8&oe=utf-8&client=firefox-b

I downloaded the update for firefox and i now cannot use it with Google. I have a mac, this is the error message: Our systems have detected unusual traffic from your computer network. Please try your request again later. Why did this happen? IP address: 77.97.13.4 Time: 2017-11-15T17:51:52Z URL: https://www.google.com/search?q=h&ie=utf-8&oe=utf-8&client=firefox-b

All Replies (1)

more options

If using private browsing errors do come up in Google. This could just be a bug and 77.97.13.4 is not your complete address that range holds hundreds of thousands of users.

Since saying traffic please check : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware use more than 1 scanner as each has diff tech.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ If something found Save the Report. Google each one (maybe yahoo) so to make sure do not delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in 1 forum only and wait.

Please let us know if this solved your issue or if need further assistance.