Rebooted email in thunderbird. lost all saved emails. how do i get them back ?
Mail server had my delete & reload mail account in thunderbird. Lost all my saved emails. Please tell me I can get them back, and how.
All Replies (11)
Rebooted email in thunderbird.
Mail server had my delete & reload mail account in thunderbird.
What are you talking about?
Was not getting all my emails from my server to my thunderbird, so I called my internet provider. The took me into my thunderbird settings, had me delete my email address, and put it back in. When I opened it back up, I got a bunch of new emails, from the same address, but all the emails I had saved in my thunderbird mailbox previously were gone. Where did they go, can I get them back, and how ?
I need someone to call me & walk me through it. Had to reboot the whole computer because it locked everything up. Please and ty. xxx-xxx-xxxx
Edeziri site na Matt
I have edited your post to remove the public phone number... that is against forum policy.
Wild guess with not much to go on. Original account was setup as POP. Added deleted account back as IMAP. IMAP receives new messages on the server but cannot see to old POP store on the local drive.
No. Was pop3 previously, and is again now. And it seams I've lost at least one of the folders I used to keep mail in.
AlanEast said
No. Was pop3 previously, and is again now. And it seams I've lost at least one of the folders I used to keep mail in.
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Application Basics
Name: Thunderbird Version: 52.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.6.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180123185941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop.centurylink.net:995, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.centurylink.net:587, alwaysSTARTTLS, passwordCleartext, true
OUTGOING: , smtp.centurylink.net:587, alwaysSTARTTLS, passwordCleartext, false
account4:
INCOMING: account4, , (pop3) pop.centurylink.net:995, SSL, passwordCleartext
OUTGOING: , smtp.centurylink.net:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-b26a8b14-a78a-40de-add6-43f7f2140412 (4/12/2014) https://crash-stats.mozilla.com/report/index/bp-728d4bc1-5513-4335-95e7-27dc22140310 (3/10/2014)
Extensions
Lightning, 5.4.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.6.0
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font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
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font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
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font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 1f6b5c1b-8d5f-420a-82b9-3d16108ad20
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1517505917
places.history.expiration.transient_current_max_pages: 77345
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {1220885b-6b2a-4f45-9503-118b24b1bf14}
Graphics
GPU #1
Description: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
Vendor ID: 0x8086
Device ID: 0x2a42
RAM: Unknown
Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32
Driver Version: 8.15.10.2702
Driver Date: 3-11-2013
Features
Direct2D: Blocked for your graphics card because of unresolved driver issues.
DirectWrite: true (10.0.16299.15)
WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Is any body going to help me with this issue ? I've done exactly as instructed.
AlanEast said
Is any body going to help me with this issue ? I've done exactly as instructed.
As you have removed and added and so on accounts in Thunderbird, I am assuming you mail is somewhere in one of the accounts you deleted. THe issue is if the account is IMAP or POP that had the folder. You will have to would that out.
From the troubleshooting information click the show button for the profile. Check the file in the imap mail and Mail directories and see if you can locate the mail folder you think is lost. Import each folder using the ImportExportTools extension. Note that the accounts folders will be server names with numbers added, so each attempt get a higher number. If you have done say adding a Gmail account 3 times you will have folders say imap.googlemail.com, imap.googlemail.com1, imap.googlemail.com2
Each folder is stored as a text file with the folders name and no file extension (a mbox file) in a directory named after the accounts mail server in the profile . For example, if you wanted to import the inbox folder for gmail you'd select the "Mail\pop.gmail.com\inbox." file. Ignore the inbox.msf and inbox.sbd files.
https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/