We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

This contect is not currently available on this device

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 16 views
  • Nzaghachi ikpeazụ nke Happy112

GsyNiall
GsyNiall
more options

I sometimes get this error message when I try to play a BBC News video. Is this a settings problem with Firefox, a problem with the video playing plug-in, or maybe the problem is with the BBC I am running W10 Version 1709 and Firefox 58.0.1 (64 bit) Please help

I sometimes get this error message when I try to play a BBC News video. Is this a settings problem with Firefox, a problem with the video playing plug-in, or maybe the problem is with the BBC I am running W10 Version 1709 and Firefox 58.0.1 (64 bit) Please help

All Replies (1)

Happy112
Happy112
more options

Hi,

Maybe you'd like to take a look at this  :

https://www.bbc.co.uk/iplayer/help/how-to-guides/getting-started/iplayer_unavailable

Also see screenshot.

If that doesn't answer your question, maybe you could contact them  ?