This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I cannot activate Flash despite following your Set Adobe Flash to "click to play" on Firefox instructions

Kiredoryor
Kiredoryor
more options

I was trying to watch a 7 day weather forecast on the BBC website. When I clicked play I got the message "! Sorry you need Flash to play this. Enable it in your Browser or download Flash Player here."

I followed the instructions on your page "Set Adobe Flash to 'click to play' on Firefox" and found that Shockwave Flash was already set to "Ask to Activate" But no "Activate Adobe Flash prompt" appears when I open that BBC site.

I have Firefox 58.0 OS: Windows 10 Shockwave Flash 28.0 r0

I was trying to watch a 7 day weather forecast on the BBC website. When I clicked play I got the message "! Sorry you need Flash to play this. Enable it in your Browser or download Flash Player here." I followed the instructions on your page "Set Adobe Flash to 'click to play' on Firefox" and found that Shockwave Flash was already set to "Ask to Activate" But no "Activate Adobe Flash prompt" appears when I open that BBC site. I have Firefox 58.0 OS: Windows 10 Shockwave Flash 28.0 r0

Asịsa ahọpụtara

Hi,

When you're on that page, at the left end of the address bar (between the 'i' in a circle and the padlock) : do you see a light grey icon that looks like a Lego block  ?

If so : would you please click on it - that's when the prompt should appear.

Gụọ azịza a na nghọta 👍 2

All Replies (3)

Happy112
Happy112
more options

Asịsa Ahọpụtara

Hi,

When you're on that page, at the left end of the address bar (between the 'i' in a circle and the padlock) : do you see a light grey icon that looks like a Lego block  ?

If so : would you please click on it - that's when the prompt should appear.

Kiredoryor
Kiredoryor Jụọ onye nwe ya ajụjụ
more options

Happy112 said

Hi, When you're on that page, at the left end of the address bar (between the 'i' in a circle and the padlock) : do you see a light grey icon that looks like a Lego block  ? If so : would you please click on it - that's when the prompt should appear.

Thank you. That's sorted it. I had been looking for that little "Lego" icon but hadn't seen it near the start of the address bar.

Happy112
Happy112
more options

Kiredoryor said

Thank you. That's sorted it. I had been looking for that little "Lego" icon but hadn't seen it near the start of the address bar.


My pleasure - 'glad you found it and got things working again  !