We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Youtube videos randomly freezes and audio keep playing!

  • 7
  • 1 nwere nsogbu anwere nsogbu a
  • 3 views
  • Nzaghachi ikpeazụ nke FredMcD

Shadoware
Shadoware
more options

User Agent here: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

Steps to reproduce:

watch any youtube video at 720p resolution. I didnt research other resolutuion. 720p is my used default.

Actual results:

video freezes after a few mins in but audio keeps playing in background.


Palliative solution:

I never had this problem but I start to have it now after update Firefox to version 60.0 (I use FF since more than 4 years ago).

The only solution I find until now is to use a Addon called "h264ify" which forces youtube to use h.264 codec instead of VP8, VP9.

User Agent here: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0 Steps to reproduce: watch any youtube video at 720p resolution. I didnt research other resolutuion. 720p is my used default. Actual results: video freezes after a few mins in but audio keeps playing in background. Palliative solution: I never had this problem but I start to have it now after update Firefox to version 60.0 (I use FF since more than 4 years ago). The only solution I find until now is to use a Addon called "h264ify" which forces youtube to use h.264 codec instead of VP8, VP9.

All Replies (7)

Gerd
Gerd
more options

I was having the same problem, in my case my CPU just wasn't able to decode the video stream fast enough.

FredMcD
FredMcD
more options

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

What I sometimes do is to download the clip and play it later.

Shadoware
Shadoware Jụọ onye nwe ya ajụjụ
more options

Im running the latest AMD drivers. 

Today Firefox updated to 60.0.1. The problem seem less frequent. but it still happens.

I try to run Firefox in safe mode but as the problem is intermittent, its very hard to
identify.  I was watching a 11min video after update Firefox and the video

freeze in the last minute.

Edeziri site na Shadoware

FredMcD
FredMcD
more options

I called for more help.

Shadoware
Shadoware Jụọ onye nwe ya ajụjụ
more options

I have 19 addons in my Firefox. 

I tried to disable everyone of them but no success.

Im sticking with "h264ify" for while.
WestEnd
WestEnd
more options

Shadoware said

I have 19 addons in my Firefox. I tried to disable everyone of them but no success. Im sticking with "h264ify" for while.

Way to many Addons and something will go wrong. I have only four addons and can watch at 1080 and back to 720 without problems. And just logged into my Youtube account to watch without problems. I think you go other things going that is causing the glitch.

FredMcD
FredMcD
more options

It's not the number of add-ons. It's what those add-ons do. I have almost 50 active add-ons.