This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't view a document named xxxxx.pdf?6275555341361657520. Firefox gives a blank page.

more options

I am required to download a map from a website. When I click on the link I get a blank page. It appears to be a pdf with the extension .pdf?6275555341361657520 I clicked on the link in Chrome and it opened right up. How do I fix this?

I am required to download a map from a website. When I click on the link I get a blank page. It appears to be a pdf with the extension .pdf?6275555341361657520 I clicked on the link in Chrome and it opened right up. How do I fix this?

Asịsa ahọpụtara

Hi, that is actually a malformed pdf extension and really is a bad way of doing things. Firefox is looking at as it should be looked at. You can install Adobe Reader DC into your system then then go to Firefox Options --> Forms & Applications --> pdf and have Adobe open the file, but again it is a malformed address.

Gụọ azịza a na nghọta 👍 1

All Replies (2)

more options

Asịsa Ahọpụtara

Hi, that is actually a malformed pdf extension and really is a bad way of doing things. Firefox is looking at as it should be looked at. You can install Adobe Reader DC into your system then then go to Firefox Options --> Forms & Applications --> pdf and have Adobe open the file, but again it is a malformed address.

more options

Yes I figured that they were doing something wrong, but businesses tend to ignore my suggestions on such topics. For a variety of reasons I'm shying away from the Adobe programs, so I guess for now I'll just use Chrome - although I really don't like that thing. Thanks for your help!