This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't delete folders and subfolders

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 6 views
  • Nzaghachi ikpeazụ nke Matt

more options

Three folders in “Local Folders\Trash“ cannot be permanently deleted. They can be deleted but, after exiting and restarting Thunderbird, they appear again in “Local Folders\Trash“. [See the attached image file, 2018-07-17 Can't delete folders_1.jpg]

These folders have 8-character suffixes added by Thunderbird for reasons I don’t understand:

2016-04-26 Blick auf das Belchenhotel mit Bergkette90789755 HGST Travelstar 2.5-Inch 1TB Internal Hard Drive0df1188a Website programmers, subcontractors, helpers, etcd756875c

Folders and subfolders in “Local Folders\Filed Messages” also cannot be deleted. [See the attached image file, 2018-07-17 Can't delete folders_2.jpg]

The folder name, "Website programmers, subcontractors, helpers, etc.", appears six times, four times with the Thunderbird suffix, d756875c. Thunderbird created the folder names with the suffix two times as subfolders of the folder, "Silicon Valley Computer Genealogy Group".

I originally created a folder, "Website programmers, subcontractors, helpers, etc.", at the same directory level as Silicon Valley Computer Genealogy Group. Thunderbird created a folder with the same name at the same level and added subfolders to both of them with the name, "Website programmers, subcontractors, helpers, etcd756875c".

I used the procedure suggested in "Cannot delete messages" (https://support.mozilla.org/en-US/kb/cannot-delete-messages#thunderbird:win10:tb52), but that did not solve my problem.

How can I delete these folders permanently? And why are suffixes added by Thunderbird to both folders and file names?

Thank you very much for your help!

Three folders in “Local Folders\Trash“ cannot be permanently deleted. They can be deleted but, after exiting and restarting Thunderbird, they appear again in “Local Folders\Trash“. [See the attached image file, 2018-07-17 Can't delete folders_1.jpg] These folders have 8-character suffixes added by Thunderbird for reasons I don’t understand: 2016-04-26 Blick auf das Belchenhotel mit Bergkette90789755 HGST Travelstar 2.5-Inch 1TB Internal Hard Drive0df1188a Website programmers, subcontractors, helpers, etcd756875c Folders and subfolders in “Local Folders\Filed Messages” also cannot be deleted. [See the attached image file, 2018-07-17 Can't delete folders_2.jpg] The folder name, "Website programmers, subcontractors, helpers, etc.", appears six times, four times with the Thunderbird suffix, d756875c. Thunderbird created the folder names with the suffix two times as subfolders of the folder, "Silicon Valley Computer Genealogy Group". I originally created a folder, "Website programmers, subcontractors, helpers, etc.", at the same directory level as Silicon Valley Computer Genealogy Group. Thunderbird created a folder with the same name at the same level and added subfolders to both of them with the name, "Website programmers, subcontractors, helpers, etcd756875c". I used the procedure suggested in "Cannot delete messages" (https://support.mozilla.org/en-US/kb/cannot-delete-messages#thunderbird:win10:tb52), but that did not solve my problem. How can I delete these folders permanently? And why are suffixes added by Thunderbird to both folders and file names? Thank you very much for your help!
Nseta ihuenyo ndị agbakwunyere

All Replies (2)

more options

Gmail is the mail provider.

more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.