This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email associated with firefox sync no longer active

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 13 views
  • Nzaghachi ikpeazụ nke cor-el

more options

I have my login info but the email that is sent out to verify the login is no longer active it was an old work email. Never added a secondary email didn't know it was an option at the time is there any hope of getting the account back or not really?

I have my login info but the email that is sent out to verify the login is no longer active it was an old work email. Never added a secondary email didn't know it was an option at the time is there any hope of getting the account back or not really?

All Replies (3)

more options

No. It is associated to that email address.

How is it stopping you from logging into the account. ?

Do you have a device you are Synced with (plural)  ? If not Sync is not for you anyways as it is not intended as a backup service.

more options

What do you mean how is it stopping me from logging in? When you sign in on a new device it sends an email to verify that log in on a device.

Sync is a pretty decent back of service whether its not intended or it is.

more options

You will have to create a new account with an email address that you can access and verify if you can no longer use the old account.