We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

imported passwords not working

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke nonya12345

nonya12345
nonya12345
more options

I am getting really frustrated with the process of Firefox and restoring old data. I had to reinstall everything on my computer, and so had to reinstall FF. I have my old data, with passwords, etc, yet NOTHING is working! None of my old passwords are showing up, and so I'm at the point of wondering why to use FF if it's going to be such a pain. If you cant tell, this is very irritating to me.

I have copied the old data into the new profile AND renamed the old profile the same as the new one, as a video tutorial said. I also read an article from Moz support. Nothing has helped, or worked. Can someone please explain why, or more importantly, how to resolve this?

Thanks

I am getting really frustrated with the process of Firefox and restoring old data. I had to reinstall everything on my computer, and so had to reinstall FF. I have my old data, with passwords, etc, yet NOTHING is working! None of my old passwords are showing up, and so I'm at the point of wondering why to use FF if it's going to be such a pain. If you cant tell, this is very irritating to me. I have copied the old data into the new profile AND renamed the old profile the same as the new one, as a video tutorial said. I also read an article from Moz support. Nothing has helped, or worked. Can someone please explain why, or more importantly, how to resolve this? Thanks

All Replies (2)

Shadow110
Shadow110
more options

Hi, you say nothing about why your importing. It could be a possibility they are corrupted.

nonya12345
nonya12345 Jụọ onye nwe ya ajụjụ
more options

Hello Pkshadow, thanks for post. 1. I said I was importing because I had to restore my computer. 2. i did import logins.json & key3; i also deleted key4, because my old FF data had key3 3. I shut down FF and reopened, yet when i go to sites, my email for example, it does NOT pull up my password info, nor does it let me select from a list of usernames, like before