Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

lost my saved logins in Firefox 62.0.3

  • 4
  • 3
  • 21 views
  • Nzaghachi ikpeazụ nke cor-el

Clem's account
Clem's account
more options

In the default profile the saved logins got lost. The dialog shows no saved logins. I can visit sites one by one and request a password reset but this is very time consuming and not all sites have this feature.

I tried using the system restore feature in Windows 10 to set the computer back to a date when the passwords weren't lost but this never worked. I am not sure if this technique applies to the Firefox configuration files.

I understand that the logins are saved in the files key4.db and logins.json. I have tried to copy those files from other profiles into my default profile but I didn't get any saved logins back.

In the default profile the saved logins got lost. The dialog shows no saved logins. I can visit sites one by one and request a password reset but this is very time consuming and not all sites have this feature. I tried using the system restore feature in Windows 10 to set the computer back to a date when the passwords weren't lost but this never worked. I am not sure if this technique applies to the Firefox configuration files. I understand that the logins are saved in the files key4.db and logins.json. I have tried to copy those files from other profiles into my default profile but I didn't get any saved logins back.

All Replies (4)

FredMcD
FredMcD
more options

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rename/remove pkcs11.txt and secmode.db in the Firefox profile folder with Firefox closed. If you have a key3.db file then remove this file as well.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Clem's account
Clem's account Jụọ onye nwe ya ajụjụ
more options

I have a folder called Old Firefox Data. In it seems to be several profiles, each in their own subfolder. One looks promising for having the missing passwords but it might be too old.

I removed the pkcs11.txt, secmode.db, and key3.db files. Upon running Firefox a new pkcs11.txt file was created.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Older Firefox versions used key3.db for the key file. To restore the passwords from such a profile you need to copy logins.json and key3.db to the current profile folder and remove an existing key4.db in the current profile folder.