This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to delete empty folders in Trash

  • 4
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke JennyFree

Thunderbird 52.9.1 iMac macOS Sierra, Version 10.12.6

I can empty the Trash of emails, but not the empty folders within the Trash.

Thunderbird 52.9.1 iMac macOS Sierra, Version 10.12.6 I can empty the Trash of emails, but not the empty folders within the Trash.
Nseta ihuenyo ndị agbakwunyere

Asịsa ahọpụtara

Today I looked and the folders were gone. I did nothing. I have no explanation. Maybe it is a server thing as stated by Matt. THANKS to those on Mozilla Support!

Gụọ azịza a na nghọta 👍 0

All Replies (4)

I can empty the Trash of emails

What exactly are you doing?

The emails themselves will empty. If you look at my attached photos, the empty folders that I am done using and are empty, won’t delete, and won’t go away. There’s no content inside the folders.

Just my guess, but those look like server side folders that the server might not be prepared to function without. (deleted message and send messages)

Asịsa Ahọpụtara

Today I looked and the folders were gone. I did nothing. I have no explanation. Maybe it is a server thing as stated by Matt. THANKS to those on Mozilla Support!