This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Download dialogue causes 100% cpu usage and hangs for over a minute

  • 3
  • 2
  • 6 views
  • Nzaghachi ikpeazụ nke James

more options

When trying to download a file, firefox is unresponsive with 100% cpu while displaying the download dialogue asking to save the file or open it with a program. This hang lasts for over a minute every time. The issue exists even with a completely clean profile and safe mode enabled.

When trying to download a file, firefox is unresponsive with 100% cpu while displaying the download dialogue asking to save the file or open it with a program. This hang lasts for over a minute every time. The issue exists even with a completely clean profile and safe mode enabled.

All Replies (3)

more options

It may be waiting for the OS to parse the list of 'open with' programmes on your computer, what operating system are you on?

In windows for example you can choose the 'open with' defaults from the control panel settings, sometimes these are overwritten by software you install and can cause issues, especially if you later remove the software from your computer.

On a Mac, you can find a similar type of file already on your hard drive, right click on it and choose 'show info', and then you can choose the default application to open that file or choose 'change for all' and choose an application.

more options

Bug 1517959 - Download Dialogue (Opening [filenamehere].[extensionhere]) freezes and becomes unresponsive for a long time on Linux

which was made as a duplicate of

Bug 1517101 - Download dialog box freezes Firefox


Bugzilla is a general issues tracker and not a support forum so please do not add comments in open bug unless there is something useful in say fixing it. https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

more options

FredSheehan said

what operating system are you on?

On Linux as per the System Details and Tags.