when signing into my university blackboard this message comes up lackboard Learn is currently unable to log into your account using Single sign-on because the
When I try to sign into Blackboard for Liberty university this comes up lackboard Learn is currently unable to log into your account using Single sign-on because the authentication request has expired. Please log out of single sign-on and try again.
For reference, the Error ID is 91177701-6ba0-4e10-83bb-eb98771a8f95.
I am not able to get in to my studies.
Thank you, Debbie
All Replies (1)
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- Cookies; Delete cookies to remove the information websites have stored on your computer {web link}
- Cache; How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}