This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Thunderbird freezes when switching back from eMail to message list (Linux Mint 18.3)

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke malexmave

malexmave
malexmave
more options

Using Thunderbird 60.4.0 x64 on Linux Mint 18.3, when I open an email (in a new Thunderbird tab) and switch back to the message list (by closing the eMail or switching tabs, doesn't matter), the browser freezes for a time. The time depends on the number of listed eMails (i.e., a folder with 1000 eMails hangs longer than one with 10 eMails, and in threaded view, the hang is shorter if threads are collapsed). The problem also occurs in safe mode, with all add-ons disabled. I also created a new, clean profile, synced only one eMail account to it, and the problem still occurs.

I have four eMail accounts set up, the largest of which has 15k eMails. My Laptop has a Core i7 6600U with 16 GB RAM and an SSD. The same problem occurs on a different laptop of mine, with similar specs.

Please let me know what additional information you need.

Using Thunderbird 60.4.0 x64 on Linux Mint 18.3, when I open an email (in a new Thunderbird tab) and switch back to the message list (by closing the eMail or switching tabs, doesn't matter), the browser freezes for a time. The time depends on the number of listed eMails (i.e., a folder with 1000 eMails hangs longer than one with 10 eMails, and in threaded view, the hang is shorter if threads are collapsed). The problem also occurs in safe mode, with all add-ons disabled. I also created a new, clean profile, synced only one eMail account to it, and the problem still occurs. I have four eMail accounts set up, the largest of which has 15k eMails. My Laptop has a Core i7 6600U with 16 GB RAM and an SSD. The same problem occurs on a different laptop of mine, with similar specs. Please let me know what additional information you need.

Asịsa ahọpụtara

Sorry for the long time without reply. I recently updated to Linux Mint 19.1. Whatever the problem was, it is now gone (even though I copied over my thunderbird profile). May have been some incompatibility with outdated packages in my old Mint installation.

Gụọ azịza a na nghọta 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I do not have access to OSX, but on windows there is an enable hardware acceleration in the equivalent of preferences > Advanced > General. Try changing it. It is one of those settings that is hardware and driver revision dependent. It has no right setting, only the one that works for you. If none of that helps, I suggest you file a bug. Really. https://bugzilla.mozilla.org/

They might say it is support, they will probably refer you to https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

That is good information and is relevant in this instance and you should try it before you file a bug. The idea being to get to a point you can reproduce it so a developer can reproduce it to fix it. For instance do you have a non SSD laptop that does not shows the issue?

malexmave
malexmave Jụọ onye nwe ya ajụjụ
more options

Asịsa Ahọpụtara

Sorry for the long time without reply. I recently updated to Linux Mint 19.1. Whatever the problem was, it is now gone (even though I copied over my thunderbird profile). May have been some incompatibility with outdated packages in my old Mint installation.