This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not open docx files in MS Word?

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 28 views
  • Nzaghachi ikpeazụ nke cor-el

more options

I have tried the "browse" button to find alternate apps to open the files in, and MS Word still does not appear. I know my computer has word, and is not the problem as Google Chrome is opening files in MS Word without problems.

I have tried the "browse" button to find alternate apps to open the files in, and MS Word still does not appear. I know my computer has word, and is not the problem as Google Chrome is opening files in MS Word without problems.

All Replies (3)

more options

Just a note Chrome has google sheets and it could be using that to open word doc as well. So did you try to run MS Word by itself to see if it really is there?

more options

Chrome opens the docx files in MS Word, not in google sheets. It launches MS Word separately. I also for a fact know that MS Word is installed, functioning and bought on my computer.

more options

If you have set Word as the default application in Windows to handle DOCX files then Firefox should select/present you with Word as the application if you download a DOCX file in the 'open with' dialog.

You can check the xulstore.json file in the profile folder for references about 'docx'.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.