This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Gmail not accetping Thunderbird as app

  • 5
  • 1 nwere nsogbu anwere nsogbu a
  • 8 views
  • Nzaghachi ikpeazụ nke christopher5

more options

Hello I have using Thunderbird to manage 5 email accounts of which one is from gmail. yesterday, I created a second gmail account, that I am trying to add to Thunderbird. I have the correct gmail config setup for the new account using OAUTH2. I have turned on the Less secure App pref in Gmail. But when thunderbird offers to login to this account, I eventually get to the accept Thunderbird as app gmail page and accept, the connection fails. I do not have this issue with the first gmail account. If I understand correctly, OAUTH2 used a token system to avoid passwords. Is it possible that trying to have 2 OAUTH2 gmail accounts is causing a conflict? Any ideas are most welcome

Hello I have using Thunderbird to manage 5 email accounts of which one is from gmail. yesterday, I created a second gmail account, that I am trying to add to Thunderbird. I have the correct gmail config setup for the new account using OAUTH2. I have turned on the Less secure App pref in Gmail. But when thunderbird offers to login to this account, I eventually get to the accept Thunderbird as app gmail page and accept, the connection fails. I do not have this issue with the first gmail account. If I understand correctly, OAUTH2 used a token system to avoid passwords. Is it possible that trying to have 2 OAUTH2 gmail accounts is causing a conflict? Any ideas are most welcome
Nseta ihuenyo ndị agbakwunyere

Asịsa ahọpụtara

Hello The workaround works a treat. Thank you Currently on centos 7 , yum offers 68.2.0 as the latest version, so I will keep as is and use the workaround. Many thanks for solving this

Gụọ azịza a na nghọta 👍 0

All Replies (5)

more options

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

more options

Application Basics

   Name: Thunderbird
   Version: 68.2.0
   Build ID: 20191029144511
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Thunderbird/68.2.0
   OS: Linux 3.10.0-1062.4.1.el7.x86_64
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Found
   Google Safebrowsing Key: Found
   Mozilla Location Service Key: Found
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.dumdumfilms.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.dumdumfilms.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account4:
     INCOMING: account4, , (owl) outlook.office365.com:443, SSL, OAuth2
     OUTGOING: , smtp.dumdumfilms.com:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) mail.gandi.net:993, SSL, passwordCleartext
     OUTGOING: , smtp.dumdumfilms.com:587, alwaysSTARTTLS, passwordCleartext, true
   account6:
     INCOMING: account6, , (imap) imap.mail.yahoo.com:993, SSL, OAuth2
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, OAuth2, true
   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.co.uk
       1.1
       true
       amazon@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       ImportExportTools NG
       4.0.4
       true
       ImportExportToolsNG@cleidigh.kokkini.net
       Lightning
       68.2.0
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}
       Owl for Exchange
       0.7.1.1
       true
       owl@beonex.com
       Twitter
       1.0
       true
       twitter@search.mozilla.org
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
more options

Account 7 is the account I cannot make work.

more options

You'll need to upgrade to v68.2.1 at least. That fixes a Google OAuth issue. In the meantime, there is a workaround.

Edit/Preferences/Advanced/General/Config. editor, double-click general.useragent.compatMode.firefox to true.

Note, the current release version is Thunderbird 68.2.2.

more options

Asịsa Ahọpụtara

Hello The workaround works a treat. Thank you Currently on centos 7 , yum offers 68.2.0 as the latest version, so I will keep as is and use the workaround. Many thanks for solving this