We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

firefox is not syncing

  • 5
  • 1 nwere nsogbu anwere nsogbu a
  • 3 views
  • Nzaghachi ikpeazụ nke Vesrand

Vesrand
Vesrand
more options

Hello. I'm using sync feature to sync bookmarks between my home PC and laptop. home PC is running on Win 7 and laptop is on Win 10. Since certain day my firefox sync have stopped working anymore. I tried logging out and back in, disconnecting and reconnecting devices, resetting firefox account password. I've ensured that both firefox installations is up to date (version 71.0 (64-bit) at this moment). about:sync-log usually shows a bit different log each time i'm trying to sync. But here are some examples: https://pastebin.com/eMLBzJak https://pastebin.com/Q3ghxDPw

Please help me...

Hello. I'm using sync feature to sync bookmarks between my home PC and laptop. home PC is running on Win 7 and laptop is on Win 10. Since certain day my firefox sync have stopped working anymore. I tried logging out and back in, disconnecting and reconnecting devices, resetting firefox account password. I've ensured that both firefox installations is up to date (version 71.0 (64-bit) at this moment). about:sync-log usually shows a bit different log each time i'm trying to sync. But here are some examples: https://pastebin.com/eMLBzJak https://pastebin.com/Q3ghxDPw Please help me...

Asịsa ahọpụtara

never mind, this node of firefox sync is hosted on ip address 34.212.82.196 which is getting banned/blocked by russian authorities: https://reestr.rublacklist.net/record/1690298/

Gụọ azịza a na nghọta 👍 1

All Replies (5)

philipp
philipp
  • Moderator
more options

hi, there seems to be a network error when trying to connect to the sync servers - maybe something on your network is blocking it. what's happening when you manually try to load this url: https://sync-765-us-west-2.sync.services.mozilla.com/ ?

Vesrand
Vesrand Jụọ onye nwe ya ajụjụ
more options

Can't connect. "The connection has timed out"

philipp
philipp
  • Moderator
more options

can you try taking your router/modem off power for a moment and then reconnecting it again?

philipp
philipp
  • Moderator
more options

Asịsa Ahọpụtara

never mind, this node of firefox sync is hosted on ip address 34.212.82.196 which is getting banned/blocked by russian authorities: https://reestr.rublacklist.net/record/1690298/

Vesrand
Vesrand Jụọ onye nwe ya ajụjụ
more options

Oh I see the problem now. Thank you. May be I'll try VPN then