This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why doesn't a protocol prefix appears on my site address?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke TyDraniu

more options

I have a web site bobgatto.com. when I enter the domain name just as bobgatto.com ans press enter, the site appears as it should. However, no https:// is attached to the name in the address bar and an icon of a lock with a red slash through it is at the left of the name.

Now I believe there should be an https:// because my web host set my up with a free SSL. I checked the cPanel and the SSL status is active. I even tried to reinstall the SSL certificates and keys, clearing cache memory, but I'm still getting the same results.

Can anyone out there help?

Thanks,

Bob Gatto

I have a web site bobgatto.com. when I enter the domain name just as bobgatto.com ans press enter, the site appears as it should. However, no https:// is attached to the name in the address bar and an icon of a lock with a red slash through it is at the left of the name. Now I believe there should be an https:// because my web host set my up with a free SSL. I checked the cPanel and the SSL status is active. I even tried to reinstall the SSL certificates and keys, clearing cache memory, but I'm still getting the same results. Can anyone out there help? Thanks, Bob Gatto

All Replies (1)

more options

1. This is not a question related to Firefox. This is a Firefox support forum.

2. I think that you don't have a redirect from http to https.

https://www.name.com/support/articles/115005296088-Redirect-HTTP-to-HTTPS-automatically