This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems setting up a new email account

more options

I am getting a security warning as attached. I have selected the autoconfig option for Thunderbird in my Namecheap account in the cPanel. The screenshots explain more

I am getting a security warning as attached. I have selected the autoconfig option for Thunderbird in my Namecheap account in the cPanel. The screenshots explain more
Nseta ihuenyo ndị agbakwunyere

Asịsa ahọpụtara

lifestyledietspace said

Thank you christ1 ! I will

Or accept that the certificate is valid and create an exception. This is one of those occasions where you get to use your brain. If you host your server with web-hosting, then having their certificate is not going to be an issue as you sort of expect it. You have not paid for your own certificate after all and you have chosen to use encrypted communications STARTTLS which requires a certificate.

This is where the human has to make a discussion, is it ok or not. You can ask here, you can ask at your provider. But in the end you have to make a decision.

Gụọ azịza a na nghọta 👍 0

All Replies (7)

more options

Inspect the certificate - see attached screenshot for instructions.

Please post a screenshot of the Certificate Viewer window with the 'Issued To' information visible.

more options

Here are the certificate screenshots - and thanks for a prompt reply!

more options

As per your screenshot, Thunderbird is trying to access the server mail.lifestylediet.space. However, the cert has been issued for *.web-hosting.com. There's a mismatch, and this is what Thunderbird is complaining about. You should talk to your email provider.

more options

Thank you christ1 ! I will

more options

Asịsa Ahọpụtara

lifestyledietspace said

Thank you christ1 ! I will

Or accept that the certificate is valid and create an exception. This is one of those occasions where you get to use your brain. If you host your server with web-hosting, then having their certificate is not going to be an issue as you sort of expect it. You have not paid for your own certificate after all and you have chosen to use encrypted communications STARTTLS which requires a certificate.

This is where the human has to make a discussion, is it ok or not. You can ask here, you can ask at your provider. But in the end you have to make a decision.

more options

Are you sure the server settings are correct? I believe namecheap.com is your host, and according to their instructions, the security on IMAP port 143 and smtp port 587 is None. For SSL/TLS security, the IMAP port is 993 and the smtp port is 465.

more options

thank you all for your help with this one and it was solved with the help of namecheap hosting.