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Fraudulent account

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke Paul

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I sent a message about 4 hours ago stating that I thought someone had fraudulently created an account with my information. I had to create a new password to report the problem. I have now received another email saying changes have been made to my account!!!! I want this account shut down immediately!!! It is not me!!! Please help!!!

I sent a message about 4 hours ago stating that I thought someone had fraudulently created an account with my information. I had to create a new password to report the problem. I have now received another email saying changes have been made to my account!!!! I want this account shut down immediately!!! It is not me!!! Please help!!!

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Hi

What makes you think there is fraudulent activity?

When you changed your password, it would have triggered the email to you to confirm the change.