This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I have missing emails

  • 3
  • 2
  • 9 views
  • Nzaghachi ikpeazụ nke Matt

Rick
Rick
more options

All my emails from Feb 4 and earlier are missing. I have the Settings option at Never Delete. What happened?

All my emails from Feb 4 and earlier are missing. I have the Settings option at Never Delete. What happened?

All Replies (3)

fred37
fred37
more options

That's not nearly enough information.

Are you using POP or IMAP? What are the account settings? If IMAP, do other devices also access the same account?

Rick
Rick Jụọ onye nwe ya ajụjụ
more options

I found this... Server Type: IMAP Mail Server ... I don't know anything about these settings... Port: 993 Server Name: mail.usgo.net Connection Security: SSL/TLS

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Most folk making post of this nature have IMAP accounts and are not aware their provider has retention setting that are ovriding what is set in Thunderbird. For instance many automatically delete mail from the trsh after a set period. Others also automatically archive mail after a set time or some even delete it.

IMAP is not as simple as making some setting in a mail client as was the case with POP mail. IMAP relies on settings in the client and on the server, so you have to understand both to get it right. I suggest you contact USGO and ask them what if any archive and email retention and auto aging policies or settings they may have.