This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox browser losing all passwords after asking me to reconnect to Firefox Sync

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke AlexandreP

more options

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the parameters, all my passwords have disappeared. I do also have Firefox on my phone, which have all my passwords from before the first instance it occured, but it never synchronized to Firefox on my computer. No error messages appears when synchronizing, and everything seems to be normal. Any way to correct the non-synchronization of passwords ? Is there something I'm doing wrong ? Thanks.

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the parameters, all my passwords have disappeared. I do also have Firefox on my phone, which have all my passwords from before the first instance it occured, but it never synchronized to Firefox on my computer. No error messages appears when synchronizing, and everything seems to be normal. Any way to correct the non-synchronization of passwords ? Is there something I'm doing wrong ? Thanks.

Edeziri site na AlexandreP

Asịsa ahọpụtara

Thanks for your help, but it doesn't help synchronizing the passwords from Firefow on my phone to the one on my computer. Maybe I'm wrong but that would prevent my passwords to synchronize, wouldn't it ?

EDIT : Well, I don't know if that did it or if it was something else I did, but the passwords on Firefox Desktop updated with the ones from my phone. Thanks again for your time and help.

Gụọ azịza a na nghọta 👍 0

All Replies (2)

more options

Hi Alexandre,

  • open Options > Sync
  • click change
  • unable Logins and passwords
more options

Asịsa Ahọpụtara

Thanks for your help, but it doesn't help synchronizing the passwords from Firefow on my phone to the one on my computer. Maybe I'm wrong but that would prevent my passwords to synchronize, wouldn't it ?

EDIT : Well, I don't know if that did it or if it was something else I did, but the passwords on Firefox Desktop updated with the ones from my phone. Thanks again for your time and help.

Edeziri site na AlexandreP