Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Cannot select "Save Passwords" box

yahoo2
yahoo2
more options

Using v. 78.0.2 (64-bit)

I have Firefox and Lockwise on my system. Several weeks ago, Firefox stopped asking to save passwords. But when I go to the Privacy & Security page, the checkbox for "Ask to save logins & passwords" is greyed out. The boxes below it, "Autofill", "Suggest passwords", "Show alerts" are all checked, but the only one I can toggle is "Show alerts".

I'm concerned I might have a virus?

Using v. 78.0.2 (64-bit) I have Firefox and Lockwise on my system. Several weeks ago, Firefox stopped asking to save passwords. But when I go to the Privacy & Security page, the checkbox for "Ask to save logins & passwords" is greyed out. The boxes below it, "Autofill", "Suggest passwords", "Show alerts" are all checked, but the only one I can toggle is "Show alerts". I'm concerned I might have a virus?
Nseta ihuenyo ndị agbakwunyere

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi yahoo2, one possible reason for the box to be disabled is if Firefox is running in Automatic Private Browsing mode. If you scroll down the Privacy & Security panel a bit to the History section, do you have either of these:

  • Firefox will: Never remember history
  • Firefox will: Use custom settings for history + [x] Always use private browsing mode

If you are not using automatic private browsing, could you check whether there is a policy set that might affect Lockwise. To see that, type or paste about:policies in the address bar and press Enter to load that internal page. Are there any active policies?