Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Saving "Sent" files in Thunderbird 68.12.1

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke sfhowes

dan151
dan151
more options

10/16/20 Hello Mozilla, I have recently been getting the following message when I click to send an email in Thunderbird 68.12.1:

"Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-dan@ddonovandesign.com."

My sent emails are not showing up in the Sent Folder. They did earlier this month. How can this be fixed? Thanks. Dan

10/16/20 Hello Mozilla, I have recently been getting the following message when I click to send an email in Thunderbird 68.12.1: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-dan@ddonovandesign.com." My sent emails are not showing up in the Sent Folder. They did earlier this month. How can this be fixed? Thanks. Dan

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Is this a GSuite account? If it is, you may need to uncheck 'Place a copy in' in the Copies & Folders section of Tools/Account Settings, if the mail provider automatically copies sent messages to Sent, as is the case with gmail accounts. If you're not sure, uncheck the box anyway and see if sent messages are saved and there is no error message.