This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

adding senders to safe list in outlook

stef.1951
stef.1951
more options

I had some e-mails sent to junk by mistake but when I click "it's not junk" then open the e-mail and click on "add to safe senders list" this command is ignored as the next time I receive an e-mail from that sender it is again sent to junk. Microsoft tell me it's a browser (i.e. Firefox) issue. Can anyone please help ?

I had some e-mails sent to junk by mistake but when I click "it's not junk" then open the e-mail and click on "add to safe senders list" this command is ignored as the next time I receive an e-mail from that sender it is again sent to junk. Microsoft tell me it's a browser (i.e. Firefox) issue. Can anyone please help ?

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Private Message sent. Just to verify, you are using the browser to access the site right?

stef.1951
stef.1951 Jụọ onye nwe ya ajụjụ
more options

Yes, I am using Firefox as my default browser. After a Microsoft "update" I started to get 50/60/70 "junk" e-mails every day for a few days and deleted them en masse instead of looking at each individual message to see who it was from. In doing this I had some that were marked as junk but were from legitimate senders. I've tried going through the process of adding the ones I want to keep to safe senders list to no avail.