This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Invisible emails

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke hackenbush

hackenbush
hackenbush
more options

Following the last upgrade to Thunderbird 78.10, new emails into my inbox are invisible, but a search says they are in the inbox and the inbox total says they are there, but they stil cannot be seen. Doing a folder repair via the folder properties, all the emails are visible. Moving them to another folder, they remain visible, but to close that folder and open again and the email is invisible until another folder repair is done. Extremely frustrating and troublesome. Is there any way that I can go back to the previous version, in order to get out of this dilemma? Many thanks,

Following the last upgrade to Thunderbird 78.10, new emails into my inbox are invisible, but a search says they are in the inbox and the inbox total says they are there, but they stil cannot be seen. Doing a folder repair via the folder properties, all the emails are visible. Moving them to another folder, they remain visible, but to close that folder and open again and the email is invisible until another folder repair is done. Extremely frustrating and troublesome. Is there any way that I can go back to the previous version, in order to get out of this dilemma? Many thanks,

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Sounds like there is either corruption, or something is interfering in the indexing process. Try one of the following in an attempt to determine the cause:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
hackenbush
hackenbush Jụọ onye nwe ya ajụjụ
more options

Matt, Many thanks for your suggestions which I was about to implement, when the problem appears to have cleared up of its own accord, but I am keeping the suggestions close to hand in case the problem manifests itself again. Once again, many thanks for your help.