This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

New Mail Not Downloading After Profile Migration On Mac

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 3 views
  • Nzaghachi ikpeazụ nke Scott Bandla

Scott Bandla
Scott Bandla
more options

Hi, all. I just migrated my Thunderbird profile from a 2012 MacBook Pro running Mojave (10.14.6) to a new iMac running Big Sur (11.4). Both systems use Thunderbird 78.11.0. I followed the steps from the support page, and all of the email and settings seem to have loaded into the iMac.

However, when I try to download new email, the status in the bottom-left corner just hangs on "Connected to <mail server>" without pulling down any mail. A quick look at the account settings shows everything to be the same as it is on the MacBook Pro, which still downloads new mail without issue.

Has anyone else experienced this? I'd be grateful for any direction. Thanks in advance for your time.

Hi, all. I just migrated my Thunderbird profile from a 2012 MacBook Pro running Mojave (10.14.6) to a new iMac running Big Sur (11.4). Both systems use Thunderbird 78.11.0. I followed the steps from the support page, and all of the email and settings seem to have loaded into the iMac. However, when I try to download new email, the status in the bottom-left corner just hangs on "Connected to <mail server>" without pulling down any mail. A quick look at the account settings shows everything to be the same as it is on the MacBook Pro, which still downloads new mail without issue. Has anyone else experienced this? I'd be grateful for any direction. Thanks in advance for your time.

Asịsa ahọpụtara

Hello there Scott Bandla We have read your message. We try to help you.


http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird

Thank you for using Thunderbird. Greetings firefoxvolunteer.

Gụọ azịza a na nghọta 👍 0

All Replies (2)

День сумо
День сумо
more options

Asịsa Ahọpụtara

Hello there Scott Bandla We have read your message. We try to help you.


http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird

Thank you for using Thunderbird. Greetings firefoxvolunteer.

Edeziri site na День сумо

Scott Bandla
Scott Bandla Jụọ onye nwe ya ajụjụ
more options

For whatever reason, everything spontaneously started working properly on it's own this morning...

Thanks for your willingness to help! Take care, everybody!