This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Missing Key3.DB file in profile folder

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke raymondb2

raymondb2
raymondb2
more options

Thunderbird absolutely refuse to remember my password. When i install Thunderbird 78.11.0 and start it the first prompt ask me for my password and then i check the box remember password and when i click OK i get a new prompt to enter my master password. I didn't set a master password. So i don't get my emails. I read that if you delete Key3.DB in the profile folder it will reset the remember password. The problem is that there is no Key3.DB file there. I can see only Key4.DB file . So what is the solution? Thanks for any help.

Thunderbird absolutely refuse to remember my password. When i install Thunderbird 78.11.0 and start it the first prompt ask me for my password and then i check the box remember password and when i click OK i get a new prompt to enter my master password. I didn't set a master password. So i don't get my emails. I read that if you delete Key3.DB in the profile folder it will reset the remember password. The problem is that there is no Key3.DB file there. I can see only Key4.DB file . So what is the solution? Thanks for any help.

Asịsa ahọpụtara

Close TB, delete key4.db, logins.json and cert9.db, then restart TB.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird#No_checkbox_to_remember_passwords

Gụọ azịza a na nghọta 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Asịsa Ahọpụtara

Close TB, delete key4.db, logins.json and cert9.db, then restart TB.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird#No_checkbox_to_remember_passwords

raymondb2
raymondb2 Jụọ onye nwe ya ajụjụ
more options

Hello.

Thank you for your reply. Your answer solved the problem. I had 18 messages that finally downloaded. Hoping it remains like this.