This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Tbird V91.2.1: fails to download new messages at startup

temppub
temppub
more options

I have 3 POP email accounts from the same service. All 3 are configured the same, and all have stopped downloading new messages at startup. Server settings that are checked: Check for new messages at startup, Check for new messages every 10 minutes, Automatically download new messages.

From the menu bar "Get Messages" > "Get All New Messages" works fine. Also the auto download every 10 minutes works fine. Just the download at startup seems to fail.

Ideas?

Thanks, Bob

I have 3 POP email accounts from the same service. All 3 are configured the same, and all have stopped downloading new messages at startup. Server settings that are checked: Check for new messages at startup, Check for new messages every 10 minutes, Automatically download new messages. From the menu bar "Get Messages" > "Get All New Messages" works fine. Also the auto download every 10 minutes works fine. Just the download at startup seems to fail. Ideas? Thanks, Bob

Asịsa ahọpụtara

This sometimes fixes the problem: Help/More Troubleshooting, Profile Folder, Open Folder, close TB, delete session.json. Restart TB and see if it checks at startup.

Gụọ azịza a na nghọta 👍 4

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Asịsa Ahọpụtara

This sometimes fixes the problem: Help/More Troubleshooting, Profile Folder, Open Folder, close TB, delete session.json. Restart TB and see if it checks at startup.

temppub
temppub Jụọ onye nwe ya ajụjụ
more options

Thanks, that fixed the problem. I appreciate it. --- Bob

kaylaartist
kaylaartist
more options

I just went to try this and there is no session.json file found on my pc. When it shows up and I go to delete I am told it no longer exists there.