This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I have lost the codes and the authentication app PLEASE HELP

  • 5
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke next

petrelliandrea200+
petrelliandrea200+
more options

I have lost the codes and the authentication app I have both the email and the password but I cannot log in as I do not have the codes and I cannot pass the authenticator verification. If the account cannot be recovered is there a way to have the account deleted so that it can be recreated? PLEASE HELP

I have lost the codes and the authentication app I have both the email and the password but I cannot log in as I do not have the codes and I cannot pass the authenticator verification. If the account cannot be recovered is there a way to have the account deleted so that it can be recreated? '''PLEASE HELP'''

All Replies (5)

next
next
  • Moderator
  • Top 10 Contributor
more options

Di quale account stai parlando? In ogni caso non credo che ci sia modo

petrelliandrea200+
petrelliandrea200+ Jụọ onye nwe ya ajụjụ
more options

Parlo del mio vecchio account speravo almeno nella cancellazione.

next
next
  • Moderator
  • Top 10 Contributor
more options

Account Firefox? Leggi qui: https://support.mozilla.org/it/kb/problemi-con-account-firefox#w_password-smarrita-o-dimenticata-come-impostare-una-nuova-password

petrelliandrea200+
petrelliandrea200+ Jụọ onye nwe ya ajụjụ
more options

Ho letto, purtroppo non avendo i codici di recupero sono tagliato fuori. Non c'è un email di supporto tecnico ?

next
next
  • Moderator
  • Top 10 Contributor
more options

Apri una discussione sul forum di Mozilla Italia -> https://forum.mozillaitalia.org/ Li sono presenti anche alcuni amministratori. Tuttavia non credo possano fare molto in questo caso, ci sono dei criteri di sicurezza che non possono essere aggirati per quel che so.