Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

New problem since recent updates: "firefox having trouble restoring your pages...start new session"

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke FredMcD

peggie
peggie
more options

Two new problems: Most recent is 

"firefox having trouble restoring your pages...start new session"

And...for several months, anything I print from website (i.e credit card statement) is in HUGE type that doesn't even come close to fitting the page. This does not happen when I print from Edge, nor when printing documents (pdf, notepad or anything NOT from a website), so the problem has to be in Firefox.

Two new problems: Most recent is "firefox having trouble restoring your pages...start new session" And...for several months, anything I print from website (i.e credit card statement) is in HUGE type that doesn't even come close to fitting the page. This does not happen when I print from Edge, nor when printing documents (pdf, notepad or anything NOT from a website), so the problem has to be in Firefox.

All Replies (2)

FredMcD
FredMcD
more options

peggie said
Two new problems: Most recent is "firefox having trouble restoring your pages...start new session"

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html


Type about:support<enter> in the address box.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.

FredMcD
FredMcD
more options

peggie said
. . . . anything I print from website . . . is in HUGE type

Try using Print Preview first, and adjust what you need.