This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Access Denied Error Message

  • 5
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

Leediebug
Leediebug
more options

I received the message Access Denied Error 121 while working on my Ancestry.com page. I have always had access to Ancestry using Firefox. I tried logging off of Ancestry and logging back in. That did not fix the problem. I also made sure that Ancestry is on the Standard setting for cookies. That did not fix it either.

What do I need to do to fix the problem. I use a MAC. As I said before, I have always used Firefox for my Ancestry work because the site works better on Firefox than Safari.

Please help,

Lisa A Smith [phone# removed from public]

I received the message Access Denied Error 121 while working on my Ancestry.com page. I have always had access to Ancestry using Firefox. I tried logging off of Ancestry and logging back in. That did not fix the problem. I also made sure that Ancestry is on the Standard setting for cookies. That did not fix it either. What do I need to do to fix the problem. I use a MAC. As I said before, I have always used Firefox for my Ancestry work because the site works better on Firefox than Safari. Please help, Lisa A Smith [phone# removed from public]

Edeziri site na James

All Replies (5)

qxyz123
qxyz123
more options

Hallo Leediebug,

viele Probleme mit Webseiten können durch fehlerhafte Cookies oder den Cache verursacht werden. Als ersten Schritt zur Problemlösung lösche deshalb bitte die Cookies und leere den Cache. Wichtig: Dadurch wirst du auf allen Webseiten abgemeldet, auf denen du gerade angemeldet bist.

Mit folgenden Schritten löschst du die Cookies und leerst den Cache:

  1. Klicke auf die Bibliotheksschaltfläche 57 library icon und wähle „Chronik”.
  2. Klicke im sich öffnenden Bibliotheksmenü auf den Eintrag „Neueste Chronik löschen…“, um das Fenster „Neueste Chronik löschen“ zu öffnen.
  3. Klicke dort neben dem voreingestellten Eintrag „Die Letzte Stunde“ rechts auf den Pfeil und wähle im Auswahlmenü „Alles“.
  4. Danach wird ein Warnhinweis eingeblendet, darunter siehst du die Liste aller Elemente, die du löschen kannst.
  5. Setze in der Liste jeweils ein Häkchen neben „Cache“ und „Cookies“ und entferne die Häkchen bei allen anderen Einträgen, die nicht gelöscht werden sollen.
  6. Klicke abschließend auf die Schaltfläche „Jetzt löschen“. Dieser Vorgang kann nicht rückgängig gemacht werden.

Weitere Informationen liefert der Artikel Delete browsing, search and download history on Firefox.

Falls wir damit helfen konnten und das Problem gelöst wurde, freuen wir uns über eine kurze Rückmeldung. Für weitere Hilfe stehen wir gern zur Verfügung.

Leediebug
Leediebug Jụọ onye nwe ya ajụjụ
more options

How can it solve my problem when I can't read the foreign language it was written in? I am English speaking and need a solution written in English.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Are you running QuickBooks on your computer?

I have done some research on that error code and what I am seeing is suggesting a QuickBooks error.

Leediebug
Leediebug Jụọ onye nwe ya ajụjụ
more options

No I am not running Quick Books on my computer.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window