This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Need to move TB to new computer -- inexplicable multiple profiles

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 3 views
  • Nzaghachi ikpeazụ nke david

a2jc4life
a2jc4life
more options

I'm installing Thunderbird on a new computer and need to move my data. Usually not a big deal, except the old installation inexplicably has multiple profiles. I have multiple email addresses, but I'm only one user, and have no idea why there are multiple profiles, let alone how to get a new installation to recognize all of them -- or if I need all of them.

Two of the three end in ".default" One ends in ".default-release" How can there be multiple "default" profiles? Nothing about this makes sense, so I'm not sure what procedure to follow to get my email moved over.

I'm installing Thunderbird on a new computer and need to move my data. Usually not a big deal, except the old installation inexplicably has multiple profiles. I have multiple email addresses, but I'm only one user, and have no idea ''why'' there are multiple profiles, let alone how to get a new installation to recognize all of them -- or if I need all of them. Two of the three end in ".default" One ends in ".default-release" How can there be multiple "default" profiles? Nothing about this makes sense, so I'm not sure what procedure to follow to get my email moved over.

All Replies (3)

david
david
  • Top 10 Contributor
more options

click help>moretroubleshootinginformation, scroll down to 'profiles', click about:profiles and that screen will show you your default profile. That's the only one you need. Depending on your PC's history, a fresh install of TB always creates a default profile and if you did any profile manipulation, you may have created others over time. But the only one you need is the one that is your true default.

a2jc4life
a2jc4life Jụọ onye nwe ya ajụjụ
more options

And if I don't have access to the old installation anymore?

david
david
  • Top 10 Contributor
more options

In that case, just use File Explorer to browse the Mail and Imapmail folders to see if your accounts are there and compare which has the most recent dates.