Hi jneelyjr, Thank you for reaching out. I would recommend checking your junk filter settings as discussed in [[Thunderbird and Junk / Spam Messages]]. ≡ > Preferences > Privacy & Security > Junk Your emails may also be automatically going into the Trash Folder because of antivirus software as noted by Matt in [https://support.mozilla.org/en-US/questions/1316560 this thread]. If available, you may be able to resolve this by adjusting your antivirus settings as discussed in [[Security panel - Junk, scam, antivirus, and password settings in Thunderbird]]. ≡ > Preferences > Privacy & Security >Antivirus