This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What data breach? Where? Within what account?

  • 5
  • 0
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

more options

I do not understand this data breach notification. It says I have a data breach, lists several things compromised, including email address, partial credit card, etc. But I have no idea how or with what login, if any, the breach occurred. How does the advice to choose better passwords go toward "resolving" the breach? It's more frustrating than helpful.

I do not understand this data breach notification. It says I have a data breach, lists several things compromised, including email address, partial credit card, etc. But I have no idea how or with what login, if any, the breach occurred. How does the advice to choose better passwords go toward "resolving" the breach? It's more frustrating than helpful.

All Replies (5)

more options

Hi

This is not a scam and comes from the Firefox Monitor service. This support article should help:

https://support.mozilla.org/en-US/kb/firefox-monitor-faq

more options
more options

I understand how it works. The system takes me to a window having something to do with "Eye4Fraud," citing several categories of data that are flagged as "compromised." My question is, what is "Eye4Fraud"? I've never heard of it, have no idea how to investigate what it is or anything within it. I find nothing in FAQs that informs me of what it is, what to do about it.

more options

PS: For example, how can I "...change a password..." when I have no idea WHAT password is affected, since I have no idea what "Eye4Fraud" is?

more options