This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird doesn't receive emails

more options

My Thunderbird program stopped receiving emails about 36 hours ago. I can send email from Thunderbird, but not send. I can receive emails if I sign onto the email server on the web. But Thunderbird does not receive. Thanks.

My Thunderbird program stopped receiving emails about 36 hours ago. I can send email from Thunderbird, but not send. I can receive emails if I sign onto the email server on the web. But Thunderbird does not receive. Thanks.

All Replies (1)

more options

jmoffat66 said

My secondary Thunderbird email account stopped receiving mail. I went to setup new email and re-entered my email address and old password. My account now works and all of my old emails came back.

Your answer was extremely helpful. I have just re-created my account, and TB is now downloading every email from my Webmail. It's going to take forever, but at least TB is now working again after approximately 3 months of searching for answers. Thank you.

  1. 1
  2. 2