Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Mozilla account in Firefox PC browser always asks to re-login every 1 day

  • 1 nzaghachinzaghachi
  • 6
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

[]
[]
more options

Mozilla account in Firefox PC browser always asks to re-login every 1 day. This problem appeared after updating Firefox from version 119 to 120 and 121.

As in the image below, "Account Disconnected" and a triangular warning appears in the Firefox menu bar. I can't access any sync data like passwords, bookmarks, plugins if I don't re-login.

I only use this mozilla account on 1 PC.

Mozilla account in Firefox PC browser always asks to re-login every 1 day. This problem appeared after updating Firefox from version 119 to 120 and 121. As in the image below, "Account Disconnected" and a triangular warning appears in the Firefox menu bar. I can't access any sync data like passwords, bookmarks, plugins if I don't re-login. I only use this mozilla account on 1 PC.
Nseta ihuenyo ndị agbakwunyere

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox stores the credentials to connect to the Sync server in the Firefox Password Manager (logins.json in the profile folder), so you need to make sure to keep this login data.

The chrome://FirefoxAccounts entry in the logins.json file stores the Firefox Sync account authentication data (kA and kB) in JSON format. This chrome://FirefoxAccounts entry is hidden from about:logins, so you need to check logins.json. The signedInUser.json file in the profile folder stores the sessionToken that is used once you have logged on successfully.