Firefox will not open and I am getting an error message
I am getting the following error message: Platform version 131.0.1 not compatible with miniversion. Please see the screenshot attached for further details. I cannot open firefox due to this error message and I receive this error message every time I try to open the Firefox.
All Replies (2)
An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files.
You need to reinstall Firefox and possibly remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.
Reinstall Firefox:
what about my bookmarks and firefox created passwords, if I followed what you are advising are they safe?
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.