This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Frequent crashes on Windows 10

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • Nzaghachi ikpeazụ nke khalibloo

more options

My Firefox started crashing a lot recently. Dozens of tab crashes within the span of just a minute or two are not uncommon. Sometimes, the entire browser itself crashes. Usually, the reason given is a vague EXCEPTION_ACCESS_VIOLATION_WRITE or EXCEPTION_ACCESS_VIOLATION_READ. I should note that in my case, the crashes affect most of the browsers I use, but they do not crash nearly as often as firefox does.

I've tried using it without any extensions (clean install), and with hardware acceleration disabled. I've run a RAM test also, which showed no issues. Disk check also indicated no issues. I installed windows 10 and even windows 11 on the secondary hard disk, but the issue persisted. I've also tried forcing my discrete/integrated GPU to be used solely as the display adapter, but the crashes still persisted.

When using firefox on ubuntu, the crashes do not happen, strangely. There was only one instance that I noticed the crashes on ubuntu, and that was when I set my discrete graphics card as the exclusive display adapter, from the BIOS settings.

Anyway, nothing really sticks out as the root cause. Wonder if someone is able to decipher anything from the crash reports below https://crash-stats.mozilla.org/report/index/bp-6927a483-6c22-4830-b057-1413e0241104 https://crash-stats.mozilla.org/report/index/bp-42b9b1f5-5820-4ed9-9c52-30c8e0241104 https://crash-stats.mozilla.org/report/index/bp-0b92e804-00e8-4515-9129-3b5db0241104 https://crash-stats.mozilla.org/report/index/bp-d27cdb0b-3e38-4507-925b-09ce30240914 https://crash-stats.mozilla.org/report/index/bp-fa6b0609-ae19-4a66-a81d-078040240911

My Firefox started crashing a lot recently. Dozens of tab crashes within the span of just a minute or two are not uncommon. Sometimes, the entire browser itself crashes. Usually, the reason given is a vague EXCEPTION_ACCESS_VIOLATION_WRITE or EXCEPTION_ACCESS_VIOLATION_READ. I should note that in my case, the crashes affect most of the browsers I use, but they do not crash nearly as often as firefox does. I've tried using it without any extensions (clean install), and with hardware acceleration disabled. I've run a RAM test also, which showed no issues. Disk check also indicated no issues. I installed windows 10 and even windows 11 on the secondary hard disk, but the issue persisted. I've also tried forcing my discrete/integrated GPU to be used solely as the display adapter, but the crashes still persisted. When using firefox on ubuntu, the crashes do not happen, strangely. There was only one instance that I noticed the crashes on ubuntu, and that was when I set my discrete graphics card as the exclusive display adapter, from the BIOS settings. Anyway, nothing really sticks out as the root cause. Wonder if someone is able to decipher anything from the crash reports below https://crash-stats.mozilla.org/report/index/bp-6927a483-6c22-4830-b057-1413e0241104 https://crash-stats.mozilla.org/report/index/bp-42b9b1f5-5820-4ed9-9c52-30c8e0241104 https://crash-stats.mozilla.org/report/index/bp-0b92e804-00e8-4515-9129-3b5db0241104 https://crash-stats.mozilla.org/report/index/bp-d27cdb0b-3e38-4507-925b-09ce30240914 https://crash-stats.mozilla.org/report/index/bp-fa6b0609-ae19-4a66-a81d-078040240911
Nseta ihuenyo ndị agbakwunyere

All Replies (3)

more options

I have reported a similar issue, while using Windows 10, when visiting Facebook (logged in), DSL Reports Forums (https://www.dslreports.com/forum/vzfiber), and Rockstar Social Club (logged in). I have also filed a Bugzilla report with my 1 crash log.

I am thinking it is WebSocket related as I not seeing them load in Firefox, but are loading in Chrome for the said sites.

Helpful?

more options

Try updating from version 132.0.0 to 132.0.1, released today (2024 November 4). This fixed my issue.

Helpful?

more options

Thanks, but it seems like it might be a different issue. For one, my crashes happen mostly on webpages with a lot of content (youtube, amazon product pages, etc). This is what led me to think it might be a memory issue at first. in any case, i just updated to firefox 132.0.1, and i just got almost a dozen crashes on youtube.

here's 5 of them https://crash-stats.mozilla.org/report/index/bp-fc54ac54-5a73-4d98-9ffa-2897c0241104 https://crash-stats.mozilla.org/report/index/bp-f589a1a8-4816-4afd-92c4-6ca110241104 https://crash-stats.mozilla.org/report/index/bp-b56cbd7f-5c26-4170-8816-b598d0241104 https://crash-stats.mozilla.org/report/index/bp-f8198c5b-608f-419b-82d1-2180d0241104 https://crash-stats.mozilla.org/report/index/bp-7bfc5930-2ed7-4749-b298-afba90241104

Helpful?

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.