Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

web browser unresponsive, address bar doesn't work, unable to access settings etc

  • Nzaghachi adịghị
  • 0
novak18
novak18
more options

Hi All. Not sure if anyone came across same issue.

Installed the latest version. Whenever the app is launched, windows comes up on the front screen but I am not able to interact with the browser at all. I can press and expand the menu options, but not able to launch anything... Same happens with the search bar - only able to navigate to address bar, when typing in the address and pressing Enter, bar goes back to 'blank' and doesn't load any page. Tried different versions of the app, installing it from the download page as EXE and from MS Store as and app. Same issue persist in each scenario. The issue seems to be related only to Firefox despite having Chrome and Edge available on the device and both working just fine.

I am using Dell Laptop with Windows 10 (22H2) OS.

Any troubleshooting steps would be greatly appreciated.

Hi All. Not sure if anyone came across same issue. Installed the latest version. Whenever the app is launched, windows comes up on the front screen but I am not able to interact with the browser at all. I can press and expand the menu options, but not able to launch anything... Same happens with the search bar - only able to navigate to address bar, when typing in the address and pressing Enter, bar goes back to 'blank' and doesn't load any page. Tried different versions of the app, installing it from the download page as EXE and from MS Store as and app. Same issue persist in each scenario. The issue seems to be related only to Firefox despite having Chrome and Edge available on the device and both working just fine. I am using Dell Laptop with Windows 10 (22H2) OS. Any troubleshooting steps would be greatly appreciated.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.