This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

unable to update softward--get message that I do not have sufficient privileges for some of the items

  • 5
  • 84
  • 20 views
  • Nzaghachi ikpeazụ nke cor-el

more options

unable to update; message appears "operation can't be completed because you do not have sufficient privileges for some of the items" using Mac OS 10.4.11

attempted to update firefox from 3.0.9 to 3.6.6

User Agent

Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/4.1 Safari/533.16

unable to update; message appears "operation can't be completed because you do not have sufficient privileges for some of the items" using Mac OS 10.4.11 == attempted to update firefox from 3.0.9 to 3.6.6 == == User Agent == Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/4.1 Safari/533.16

All Replies (5)

more options

I have the same problem. I am the administrator and cannot install the update on another account of my macbook.

more options

See http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X ..... Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html Trash the current Firefox application to do a clean reinstall. Install the new version that you have downloaded. Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

See also http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=633100&forumId=1 - the problem may be with the sharing and permissions on the Firefox app. Reinstalling is one way to do this; changing the permissions is another.

If the terminal commands are unfamiliar, you should be able to accomplish the same thing by finding the Firefox app, selecting it and hitting Command-I, and in the bottom of the Firefox Info window, set yourself or your group to have Read & Write access to the application.

more options

I am the administrator for my computer but when I try this, I am not able to change anything. Studentuser is what has "read & write" privileges and admin can "read only". What's up?

more options

Try to repair the disk permissions: