This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

pages on certain websites are staying static

  • 1 nzaghachinzaghachi
  • 2
  • 1 view
  • Nzaghachi ikpeazụ nke cor-el

more options

i am trying to instant message on a certain webpage,the webpage is fine but when the message comes up the page dosn't reload not allowing me to respond to the message..is there anyway of fixing this problem.i have tried various search engines but always come across the same problem

i am trying to instant message on a certain webpage,the webpage is fine but when the message comes up the page dosn't reload not allowing me to respond to the message..is there anyway of fixing this problem.i have tried various search engines but always come across the same problem

All Replies (1)

more options

You can reload the page and bypass the cache with:

* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)


See Keyboard shortcuts - Perform common Firefox tasks quickly and Use mouse shortcuts to perform common tasks in Firefox

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems