This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can Firefox only be updated in ONE of TWO administrator passwords in MAC OS? It SHOULD work from either.

  • 1 nzaghachinzaghachi
  • 2
  • 6 views
  • Nzaghachi ikpeazụ nke cor-el

more options

Every time Firefox has an available update, I get a message that indicates that it can't be installed because I have "insufficient privileges." There are two userIDs on the computer (a MAC running MAC OS 10.4.11), and both userIDs have "administrator" privileges, which means updates and other changes should be permitted from either userID. I find I have to log into the other userID and update Firefox there, and then it shows the update on my userID. Is there a way to change settings to enable updating from either userID, or at least to change which userID updates are permitted from, since my userID is the primary one used? Thanks.

Every time Firefox has an available update, I get a message that indicates that it can't be installed because I have "insufficient privileges." There are two userIDs on the computer (a MAC running MAC OS 10.4.11), and both userIDs have "administrator" privileges, which means updates and other changes should be permitted from either userID. I find I have to log into the other userID and update Firefox there, and then it shows the update on my userID. Is there a way to change settings to enable updating from either userID, or at least to change which userID updates are permitted from, since my userID is the primary one used? Thanks.

All Replies (1)

more options

Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html

Trash the current Firefox application to do a clean reinstall.

Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.