Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

My Firefox crashes every time I open it and none of the steps in the database solve the problem. My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int)

  • 1 nzaghachinzaghachi
  • 14
  • 2 views
  • Nzaghachi ikpeazụ nke amylange

amylange
amylange
more options

I tried opening it in safe mode and none of the other help tips in the database on firefox crashes when I open it apply to me. I also ran a couple of virus programs to check for any infections and found nothing. I had been having issues with java previous to firefox beginning to crash. So I attempted to uninstall java from my computer but it did not help.

My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int) and a search of this term on Mozilla Support pulled up no results.

I'm not terribly knowledgeable with programming so any suggestions would help!

I tried opening it in safe mode and none of the other help tips in the database on firefox crashes when I open it apply to me. I also ran a couple of virus programs to check for any infections and found nothing. I had been having issues with java previous to firefox beginning to crash. So I attempted to uninstall java from my computer but it did not help. My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int) and a search of this term on Mozilla Support pulled up no results. I'm not terribly knowledgeable with programming so any suggestions would help!

All Replies (1)

amylange
amylange Jụọ onye nwe ya ajụjụ
more options

I read online about a "clean reinstall" of firefox which seems to have worked! They should include direction on this on their page: https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it