Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I can't get a trailer to play in Redbox.com that is an Adobe Flash in Mozilla. It plays in Explorer

pattilippa
pattilippa
more options

I am in Mozilla and try to play a trailer in Redbox.com and it won't play. It keeps telling me I need to Update my Flash player. I reload Adobe and keep getting the same message. If I try to do the same thing in Explorer, the trailer loads with no problem.

I am in Mozilla and try to play a trailer in Redbox.com and it won't play. It keeps telling me I need to Update my Flash player. I reload Adobe and keep getting the same message. If I try to do the same thing in Explorer, the trailer loads with no problem.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

IE uses a different version of Flash (ActiveX) than other browsers use (Plugin). You need to install the Plugin version of Adobe Flash.

1.Download the Flash setup file from here:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this:
http://vistasupport.mvps.org/run_as_administrator.htm

Also, Java is out of date and needs to be updated. Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

1.6.0_21 is the current version.