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Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Trying to install new version of Firefox and get message that have to reboot to complete removal of older version and after reboot keep getting same message every time I try to install new version again.

wileewas
wileewas
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When trying to update to Firefox 3.6.10, I get a message that I have to reboot to complete removal of an older version. I reboot and try the install again, only to keep getting the same message over and over. I have a Compaq computer running XP Pro. I have been using FF for years with very few problems, and had used it successfully on this computer for more than a year and a half before this problem occurred.

When I run Revo Uninstaller or Windows Add/Remove programs, they do not show any FF on the computer.

When trying to update to Firefox 3.6.10, I get a message that I have to reboot to complete removal of an older version. I reboot and try the install again, only to keep getting the same message over and over. I have a Compaq computer running XP Pro. I have been using FF for years with very few problems, and had used it successfully on this computer for more than a year and a half before this problem occurred. When I run Revo Uninstaller or Windows Add/Remove programs, they do not show any FF on the computer.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It shouldn't be necessary to reboot the computer to complete an update.
If a reboot is needed then that usually means that some (security) software is blocking files or you need elevated Administrator permissions.
Run the Firefox program once as Administrator (right-click: Run as ... : Administrator).

If that still causes the same problem then remove the Firefox program folder to do a clean install. You need to download a fresh copy of the full version from http://www.mozilla.com/firefox/all.html

wileewas
wileewas Jụọ onye nwe ya ajụjụ
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cor-el,

Thanks for your reply. It has been a while since this happened, so my memory of the details may not be 100%. IIRC, something went wrong with a normal update, which has always gone smoothly for me (for years). I believe I uninstalled Firefox at that point, then tried a new download and install, and that was when I got the message saying that I needed to reboot. I have been running as administrator all the time. I have been running Kaspersky Internet Security for the last 3 or 4 years, and have never had it interfere with a FF installation before.

FF no longer shows up in Revo Uninstaller or Windows Add/Remove programs. However, in the Program Files folder I do have a Mozilla Firefox folder. I assume that I should just delete that folder, do a new download and retry the installation?

Thanks for your help. ww